Last updated: 01/01/2026

At All Occasion Decor, we value transparency and strive to provide excellent service. Due to the custom nature of our event décor and balloon services, the following Refund Policy applies to all bookings and purchases.

1. Deposits & Retainers

• All deposits/retainers are non-refundable.

• Deposits are required to secure your event date and cover preparation, materials, and scheduling.

• No event date is reserved until the deposit is received.

2. Cancellations

• If you cancel your event, any payments made beyond the non-refundable deposit may be eligible for a partial refund, at our discretion, depending on how close the cancellation is to the event date.

• Cancellations must be submitted in writing.

Cancellation Timeline

• More than 21 days before the event: Deposit forfeited; remaining balance may be refunded.

• Less than 7 days before the event: No refunds will be issued.

3. Custom & Made-to-Order Items

All balloon décor, installations, and custom designs are made specifically for each event. Once production has begun:

• No refunds will be issued

• Changes may not be possible

4. Outdoor Events & Weather

Refunds will not be issued due to weather conditions. Outdoor events are booked at the client’s risk. Extreme heat, wind, rain, or other environmental factors may affect décor quality and longevity.

In cases of severe or unsafe weather conditions, All Occasion Decor may determine that installation cannot proceed. In such cases, a credit or reschedule may be offered at our discretion.

5. Event Day Issues

If you experience an issue with our services on the event date, you must notify us immediately so we have an opportunity to address the concern.

• Refunds will not be issued for issues not reported on the event day

• Minor variations in color, size, or design are not grounds for a refund

6. No-Shows & Access Issues

No refunds will be issued if:

• The client or venue denies access at the scheduled setup time

• The event location is unavailable or unprepared

• Incorrect event details were provided

7. Credits & Rescheduling

• Approved refunds may be issued as a business credit instead of original payment method.

• Credits must be used within 12 months from the original event date.

• Rescheduling is subject to availability and may incur additional fees.

8. Payment Processing Fees

Any non-refundable processing or transaction fees charged by third-party payment processors will be deducted from approved refunds.

9. Policy Acceptance

By booking our services or submitting payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

10. Contact Us

If you have questions about this Refund Policy, please contact us at:

All Occasion Decor
Email: Alloccasionrentals.pa@gmail.com
Phone: 347-765-9126